Frequently Asked Questions
Everything you need to know about transforming your living space with Trading Places.
What is the typical shipping timeline for furniture orders?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for an additional fee. This service includes room-of-choice delivery, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I ensure the fabric color matches my room?
We understand that digital screens can vary. You can request up to five fabric swatches free of charge to help you make the perfect choice for your home before committing to a large purchase.
What payment methods do you accept?
Trading Places accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.
Do your products come with a warranty?
All Trading Places furniture includes a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by improper use or cleaning.